Effective Date: June 24, 2025
Alden Labs, Inc. (“Alden,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you interact with us, including when we send SMS text messages on behalf of home care agencies.
By using our services or providing your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following types of information:
• Name
• Mobile phone number
• Employment-related information (such as caregiver assignments)
• Scheduling preferences
• Other information you or your employer provide in connection with home care employment
We may receive this information:
• Directly from you
• From your home care agency employer, with whom we partner to provide administrative and scheduling support

2. How We Use Your Information
We use the information we collect to:
• Communicate scheduling updates and employment-related information
• Send SMS/text messages related to your caregiver assignments
• Provide customer supportImprove our services and system functionality
• Comply with legal obligations

3. SMS/Text Messaging
By providing your mobile number, you consent to receive automated text messages from Alden Labs, Inc. on behalf of your home care agency employer regarding administrative and scheduling updates. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message.

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors providing support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information
We may share your information:
• With your home care agency employer to support scheduling and administrative workflows
• With subcontractors and service providers who assist us in delivering our services (e.g., customer support tools)
• When required by law, regulation, or legal process (e.g., to comply with subpoenas)
We do not sell or share your information for third-party marketing purposes.

5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights and Choices
You may:
• Opt out of SMS messages at any time by replying “STOP” to any message.
• Contact us to access, update, or delete your personal information, where permitted by law.
• Request changes to your communication preferences by emailing us at info@alden.health.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of our services indicates your acceptance of the updated policy.

8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: info@alden.health